Shipping policy

Shipping Costs

Customs, Duties, and Taxes

REMOTE COUNTRY 4X4 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Domestic: 

Some products on website include free domestic shipping unless specified in the description of the product regardless of quantity ordered. 

International:

International shipping fees will apply upon purchase of products please confirm at checkout for total shipping cost. 

 

Delivery Times 

Applies to all products Shipped 

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.

At this point in time we are unable to offer overnight delivery.

Shipping Tracking:

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Domestic:

All products (except merchandise) that are shipped domestically should be received within 2 weeks of order date (We will endeavor for this time to be as short as possible), please note they due to normal delays outside of our control have to be factored into the shipping time. So from time to time delays make take place these could include: warehouse delays, staff shortages shipping provider struggling to keep up with demand. We ask for your most patience if this occurs for you. 

If your order (except merchandise) takes more then 21 days to be received please contact us at info@remotecountry4X4.com.au and will resolve the issue in relation to our return and refund policy.

International: 

Delivery times will vary based off your location, delays in shipping and delivery method selected. The expectation should be no more then 21 days from time of order placed (We will endeavor for this time to be as short as possible). If your order takes more then 28 days to be received please contact us at info@remotecountry4X4.com.au and will resolve the issue in relation to our return and refund policy.

Shipping Restrictions 

Domestic:

Please make sure to check product descriptions to make sure product is suitable for shipping at your location (postcode). If your postcode is listed we are unable to ship that product to your location, you will have to select a different location (postcode) not listed or select a similar product not listing your location (postcode) so we can ship the product to you. 

International:

Please make sure to check product descriptions to make sure product is suitable for shipping at your location (country and/or state). If your country and/or state is listed we are unable to ship that product to your location , you will have to select a different location (country and/or state) not listed or select a similar product not listing your location (country and/or state) so we can ship the product to you.

Damaged or Missing Parcels

Missing or Stolen Parcels 

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible at info@remotecountry4x4.com.au 

We will file a claim with the shipping carrier. Local law enforcement may become involved if deemed necessary. We will consider to replace or refund your order within our return and refund policy guidelines when the investigation is complete. Allow up to 21 days for the investigation to find a conclusion. 

Damages

REMOTE COUNTRY 4X4 is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. ----MAKE SURE TO TAKE PHOTOS AND DOCUMENT EVERYTHING--- Save all packaging materials and damaged goods before filing a claim and please notify us at info@remotecounty4x4.com.au about this unfortunate circumstance. 

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognised as a valid address by our selected Australian parcel couriers. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

REMOTE COUNTRY 4X4 will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.